Introducing 24/5 Live Chat Support at RemoFirst

We’re excited to share an important update to how you can get support at RemoFirst — we now offer 24/5 live chat support to help you get answers faster, right when you need them.

This means more real-time help, fewer delays, and a smoother experience for you and your team, whether you have a payroll question, need help with the platform, or want guidance on next steps. Our team is just a message away. 

Chat availability:
🕐 Monday–Friday, 24 hours a day
🚫 Closed on weekends

Where to Find the Chat & How It Works

The live chat functionality is available directly inside the RemoFirst platform, after logging in. This ensures secure, fast, and personalized support for your account.

Once logged in, the chat widget provides the following support options:

• Getting help and clarification through our support chatbot
• Instant escalation to a live support agent during our operating hours (24/5, Monday through Friday)
• Creating a support ticket when live support is offline

This setup ensures you always have a convenient way to get help — whether you need answers right away or structured follow-up for more complex requests.

When Should I Use Chat?

Live chat is ideal for:

• Urgent questions that need quick clarification
• Payroll or invoice-related questions
• Platform navigation or troubleshooting
• Time-off, employee data, or contract questions
• General support and guidance

For more complex cases, our team will ensure proper follow-up and coordination with the right internal teams.

How to Contact RemoFirst

You can find all available support channels, including live chat, email, and additional resources, in our Help Center here:

👉 Ways to Contact RemoFirst
This page will always have the most up-to-date contact options.

If you ever need help, don’t hesitate to reach out — we’re here to support you 💚