Understanding Your Payout: Timelines, Statuses, and Why Delays Happen

At RemoFirst, we strive to ensure that your global team is paid accurately and on time. Understanding the end-to-end payment lifecycle helps set clear expectations for both clients and contractors.

The End-to-End Payment Process

1. Invoice Creation & Approval: Once an invoice is generated, client approval is required to initiate the funding process.

2. Funding: Clients fund payroll via methods like ACH (in USD). RemoFirst then handles local processing, tax withholdings, and filings.

3. Payout Initiation: RemoFirst initiates the transfer to the contractor via local rails or international providers like Wise or Nium.

Defining Key Payment Statuses

In Progress: The payment has been initiated and is moving through the banking system or intermediary banks.

Processed / Paid: The payment has been successfully sent from RemoFirst’s provider to the beneficiary bank. Note: "Paid" status means the transfer is complete on our end, though it may still take time for your bank to post the funds.

Returned: The payment could not be processed by the beneficiary bank and the funds have been sent back to RemoFirst.

Common Reasons for Payment Delays

Intermediary Bank Reviews: Payments can be held for compliance checks at intermediary banks, which are outside of RemoFirst's direct control.

Bank Processing Times & Holidays: Local bank holidays and standard processing windows can delay the reflection of funds in a contractor's account.

Incorrect Account Details: Discrepancies in account names, numbers, or the ability of an account to receive specific currencies (e.g., USD vs local currency) can cause failures.