Whether you have questions, run into technical issues, or need help with using any of our features, our Support team is here to guide you. You can get in touch with us through any of the following channels:
Email us anytime at support@remofirst.com to reach our Support team directly. We do our best to respond within 24 hours.
When you contact us, please provide as much detail as possible about your issue or question. This helps us understand and resolve the problem more quickly.
For more complex requests, we may need to consult with our local team to give you a complete answer.
Web Chat & Live Messaging
This functionality is only available on the Remote platform upon login.
The widget provides a few support options:
- Getting help and clarification using our support chatbot;
- Instant escalation to a live support agent during our operating hours (24/5 Monday through Fridays)
- Creating a support ticket when we are offline.
This ensures users have convenient access to support whenever they need it.
You'll get an email update from us and can also track the progress of your request by signing in to the Help Center (see: Checking the status and tracking the progress of your tickets in the RemoFirst Help Center).
Web Form
You can always submit a new inquiry through the webform in our Help Center. You'll get an email update from us and can also track the progress of your request by signing in to the Help Center (see: Checking the status and tracking the progress of your tickets in the RemoFirst Help Center).
Just like with email, we aim to respond to all webform inquiries within 24 hours.
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