This article explains the types of access and permissions available for clients and employees on the Remofirst platform, how to manage them, and what to do if you experience login or security issues.
We've added additional FAQs below to help you better understand the process of Expense reimbursement.
What access and permissions do Client Managers have?
What access and permissions do employees have?
I’m getting a login error - what should I do?
How can I secure my account with 2FA?
How can I reset or disable my 2FA?
What access and permissions do Client Managers have?
Client Managers can have different types of permissions on the Remofirst platform. These roles determine what each manager can view or approve.
Here are some helpful articles to guide you through assigning managers permissions and managing access:
What access and permissions do employees have?
You can log in to your RemoFirst Profile using your registered email and password.
If your account is active, you’ll have access to all your pages and documents within the platform.
Important: If your account is no longer active, you can still view your pages, but downloading documents will be restricted.
If you need copies of any documents, please contact our support team. We’ll be happy to help!
I’m getting a login error - what should I do?
If you see an error message when trying to log in, don’t worry, this can usually be fixed quickly.
Try the following steps:
Try clearing your browser cache and cookies — this resolves most login errors.
Check your login details. Make sure you’re using your registered email and the correct password.
If error message is password related — Click the “Forgot Password” button on the login page.
If the issue continues, please contact our support team for further assistance.
What if I forget my password?
If you forgot your password:
Click the “Forgot Password” button on the login page.
Follow the link sent to your registered email to set a new password.
How can I secure my account with 2FA?
You can enhance your account security by enabling 2-Step Verification (2FA).
This extra layer of protection helps prevent unauthorized access even if your password is compromised.
Set up 2FA for your account:
How can I reset or disable my 2FA?
If you need to disable or reset your 2FA, please contact our support team using your registered email address on the RemoFirst platform.
Need Help?
If you’re still unable to access your account or need help managing permissions, please reach out our support team, we’re happy to assist.
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