Why are specific payments (e.g., holiday pay, bonuses, expenses, allowances) not accurately reflected or included on payslips?

Additional payments such as holiday pay, bonuses, expense reimbursements, or allowances may not always appear in the same payroll cycle. Possible reasons include:

• Processing timelines: Some items are added in the following month’s payroll. Typically, any bonuses and or commission added after the 3rd working day of each month are added onto the next payment cycle. This also applies to any expenses approved after the 3rd day of each month. 

• Local regulations: Certain payments may be treated differently based on country law.

• Documentation delays: For example, expenses need approved receipts before being reimbursed.

If a specific payment is missing after the expected cycle, please contact support so we can confirm with the local payroll provider.

See additional resources below.

• How to add expenses

• Additional Payments (Bonuses, Commissions, Retro Pay)