Tracking Contractor Payout Statuses – Remofirst

You can monitor contractor invoices and payouts from the Payments area of your RemoFirst account.

Invoice statuses show whether the client invoice has been created, funded, or requires action. Payout statuses show the progress of the payment from RemoFirst to the contractor.

View payment statuses

Log in to your RemoFirst account.
Payments from the left-hand menu.
Scroll to Invoices.Select the Contractors tab.
Review the Status column for the applicable contractor payment.

Understand the statuses

Status	What It Means	Next Steps / Action Required
Created	The invoice has been generated but has not yet been funded or the funding has not been reconciled.	Review the invoice and fund it using the current beneficiary details and exact payment reference.
Overdue	The invoice due date has passed and the required funding has not been confirmed.	Fund the invoice as soon as possible or contact Contractor Success if payment has already been sent.
In Process	The funds have been received and the contractor payout is being processed.	No action required. Processing typically takes 3–5 business days depending on international banking networks.
Paid	The payout has been marked as completed by the payment provider.	Ask the contractor to check their receiving account. Their bank may require additional time to display the funds.
Failed / Rejected	The payout could not be completed. This may relate to withdrawal details, verification requirements, provider restrictions, or a bank rejection.	Review the available reason and ask the contractor to correct their withdrawal details if required. Contact Contractor Success before arranging another payment.
Cancelled	The payment was stopped before processing was completed.	Confirm why it was cancelled and whether a replacement payment is required before creating another one.

Note on International Processing: Standard wire/ACH transfers take 3–5 business days to clear once initiated. Weekends and public holidays do not count as processing days. If an invoice status remains In Process beyond 5 business days, contact RemoFirst Support with your wire transfer receipt (SWIFT MT103).

Important: Do not create a replacement payment or invoice unless the original transaction status has been confirmed. This helps prevent duplicate payments.

Contractor cannot locate a paid payout

If the status is Paid but the contractor cannot see the funds:

Ask the contractor to confirm that they are checking the correct receiving account.
Ask them to review their withdrawal method and account holder information.
Ask them to check whether their bank is holding or reviewing the transfer.
Ask them to request confirmation from their bank if the funds remain unavailable.
Contact Contractor Success with the relevant evidence.

Depending on the transfer type, supporting evidence may include:

Client proof of funding.
Bank transfer receipt.
SWIFT MT103 for an applicable SWIFT transfer.
Bank rejection or non-receipt confirmation.
Relevant transaction-specific bank documentation.

Unrelated transactions and unnecessary personal or financial information should be removed or redacted.

FAQ

Can I track the status of multiple invoices at once?
- Yes, you can view the status of multiple invoices by navigating through the list in the Contractors sub-tab.
How often is the payment status updated?
- The payment status is updated in real-time, ensuring you have the most current information available.
What should I do if an invoice status seems incorrect?
- If you notice any discrepancies in the invoice status, please contact our support team for assistance.
Can I download or print the list of sub-invoices?
- Yes, you can download or print the list of sub-invoices by selecting the download or print option available on the invoice page.

Need assistance?

Chat with us or use the support option in the RemoFirst Help Center and select Contractor Success.

Include the company name, contractor name, country, and a clear explanation of the assistance you need.